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ERP for Service

Many companies have ‘stand-alone’ systems for tracking their service business units.  The benefits of having a fully-integrated service component of an ERP system include:

• Ability to measure true customer profitability

• Ability to budget and measure profitability of the service business unit(s)

• Asset ‘lifecycle’ tracking from purchase to installation to subsequent service with accurate revenue/cost measurement

• Increased cash flows: automated service billing

The screenshot to the left shows Microsoft MapPoint 'pinpointing' the location of live field service requests out of Sage ERP: the yellow pins represent 'dispatched' tickets whereas the red pins represent service requests not yet scheduled.

We help our customers implement fully-integrated ERP systems with tight service management solutions from Synergistic Software and Single Source Systems.

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