SageTalk Online Forums
Many Sage customers do not fully utilize their ClientCare plan by taking advantage of a valuable resource on Sage’s website – the SageTalk online forums.
What Is SageTalk?
SageTalk is an online “community” for Sage products. Thousands of software users, resellers, and even Sage employees will browse and post in this community. It is an area where people can ask questions, discuss topics, or post replies to other users’ inquiries. SageTalk is a useful area to share information about Sage software.
How Do I Get to SageTalk?
Any Sage customer with a valid ClientCare plan and a log in to Sage’s website can access SageTalk by following this link:
http://support.sagesoftwareonline.com/besttalk
How Do I Get a Login to Sage’s site?
Visit this link to register for Sage’s support website:
http://support.sagesoftware.com/
Once there, click on the link titled “Register Now”. You will be asked for your Account number, company name, contact name, and email address. Your company’s account number can be found on a packing list from Sage, or in your software. (For example, in Sage MAS 90 ERP and Sage MAS 200 ERP version 4.x, go to Library Master, Setup, System Configuration, Registration.)
You will also be asked for a login name. Once you click Continue, the registration process will check to see if your login name already exists. If it is unique, you will be emailed your starting password. Use this password to login to the support site for the first time. Once you login, you can change your password by clicking on Profile Management, Personal Info, Change Password.
What’s Next?
Once you have a valid login to Sage’s website, you can click on the link to the SageTalk online forums. By default, you can view and search for posts, however you cannot post any questions yourself unless you choose a nickname and personal icon for this site.
To register, click on the Join link in the upper right-hand corner.
After clicking Join, you will be asked to abide by the user agreement then setup basic profile information about yourself. This includes picking a username and “icon” to represent your user on the forums. The “icon” is a fun way to personalize your experience on SageTalk. Click “Join the SageTalk Forums” once done.
You will be emailed a starting password. Once you receive it, click the Login button in the upper-right corner of the main SageTalk screen and enter your username and password. Check the box "remember my login" so you can return to the site without having to re-enter your credentials.
How Do I Navigate SageTalk?
SageTalk is organized into categories and each category has various "forums" (discussion areas). The major categories are:
- General SageTalk support – post here if you have problems with the forums themselves, not about specific Sage products.
- Sage BusinessWorks
- Sage MAS 90,and 200
- Sage MAS 500
- Sage MIP Fundraising
- Sage PFW (Platinum for Windows)
- FRx Financial Reporting
- Employment
If you do not wish to see all of the products (as they may not all be applicable), click on “Profile” at the top of the page then click on “Personal Options”. Scroll down on the page, and highlight all forums you do not wish to see.
Click the “Customize” button at the bottom to save your changes.
Each forum within a category has a list of topics that you will find in that category. This makes searching for and browsing for topics easier. If you have a question, click on the Search button at the top of the page.
Many times, a question you ask may be something that has already been discussed several times on the forums and you can find an answer right away.
To post a new question, click on the appropriate forum and click "New topic". Then fill out the subject and body. It is not necessary to post your question in multiple forums as many users typically read all the forums in a particular category.
Make sure to click "Subscribe to this topic" to get an email when someone posts a reply.
Where Can I Get More Information on Using SageTalk?
The above guide was just a brief outline of how to use the SageTalk forums. Click Here for a full manual.
Or, you can click on the Help link within SageTalk.